Our policy is 20 days. If 20 days have gone by since your purchase, unfortunately we can’t offer you a refund or an exchange.
Please email us at Info@jaggedhalojewelry.com to get instructions on how to return your piece before the 20 day period.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. please note: Earrings are not returnable due to hygiene risks.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 7 to 10 business days. We will keep you informed every step of the refund process once initiated.
Only regular priced items may be returned and refunded based on the policy listed above. SALE ITEMS ARE FINAL SALE.
We only replace items if they are defective or damaged. If you need to exchange based on stated policy, then please, send us an email at Info@jaggedhalojewelry.com.
All purchases made on our website entitles you to free shipping always and forever! In the case of a return you are responsible for the shipping cost. In case of an exchange you are responsible for the shipping cost of the item being returned to us for the exchange.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
We DO NOT under any circumstances share your personal information: address, email, phone number, name etc, with any entity. We take this policy very seriously. Rest assured that all of your transactions are safe and secure. Please email Info@jaggedhalojewelry.com with any questions or concerns.
Jagged Halo Jewelry is a Limited Liability Company, Jagged Halo Jewelry, it's designer, production staff and t's affiliates are not responsible for any injury or harm that is sustained while Wearing or misusing any pieces that are purchased from Jagged Halo Jewelry.
All of the content; pictures, written descriptions etc, within this website and Jagged Halo Jewelry social media accounts are copy rights of Jagged Halo Jewelry. Jagged Halo Jewelry logo trade mark is owned by the house's designer.
We inspect each piece before shipment occurs to ensure highest quality for our customers. We guarantee our piece for one year from date of purchase. Please save your email confirmation at time of purchase for your records. If any piece needs repair within time indicated timeframe, please email us for instructions on how to obtain your repair.
Thank you for shopping with us!