Returns | Privacy Policy | Warranty
Returns | Privacy Policy | Warranty
Returns
Our policy is 10 days. If 10 days have gone by since your purchase, unfortunately we can’t offer you a refund or an exchange.
Please email us at concierge@jaggedhalojewelry.com to get instructions on how to return your piece before the 10 day period.
To be eligible for a return or an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 7 to 10 business days. We will keep you informed every step of the refund process once initiated.
Sale items
Only regular priced items may be returned and refunded based on the policy listed above. SALE ITEMS ARE FINAL SALE.
Exchanges
We only replace items if they are defective or damaged within 30 days of purchase. If you need to exchange based on stated policy, then please, send us an email at concierge@jaggedhalojewelry.com.
Please note we do not accept exchanges or returns for items not purchased on our website. Please refer to the store the item was purchased from for assistance.
Shipping
All purchases made on our website entitles you to free shipping always and forever! In the case of a return we will email you a return label and will deduct $5 from your total refund. In case of an exchange you are responsible for the shipping cost of the item being returned to us for the exchange.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.
Privacy Policy
We DO NOT under any circumstances share your personal information: address, email, phone number, name etc, with any entity. We take this policy very seriously. Rest assured that all of your transactions are safe and secure. Please email Info@jaggedhalojewelry.com with any questions or concerns.
Terms Of Use
Jagged Halo Jewelry is a Limited Liability Company, Jagged Halo Jewelry, it's designer, production staff and it’s affiliates are not responsible for any injury or harm that is sustained while wearing or misusing any pieces that are purchased from Jagged Halo Jewelry or any of our affiliates.
All of the content; pictures, written descriptions etc, within this website and Jagged Halo Jewelry social media accounts are copy rights of Jagged Halo Jewelry. Jagged Halo Jewelry logo trade mark is owned by the house's designer.
Warranty & Jewelry care:
We inspect each piece before shipment occurs to ensure highest quality for our customers. If within 30 days of purchase your item requires repair. Please save your email confirmation at time of purchase for your records. If a piece of jewelry needs repair within indicated timeframe, please email us for instructions on how to obtain your repair.
Our pieces have stainless steel base with gold plating or gold filling, therefore they are hypoallergenic and tarnish resistant. However it is still possible for pieces to tarnish if they have been exposed to chemicals such as perfume, shampoo, or chlorine. It is good practice to take any type of jewelry off when applying lotions, potions, perfumes or hand sanitizer to maintain the luster and longevity of your jewelry.
Thank you for shopping with us!
